Privacy Policy

Personal Information:

• Name, email address, and profile information
• Payment information (processed securely by third-party providers)
• Educational background and learning preferences
• Communication preferences and settings

Usage Information:

• Course progress and completion data
• Platform interaction and navigation patterns
• Device information and IP addresses
• Browser type and operating system

We use your information to:

• Provide and improve our educational services
• Personalize your learning experience
• Process payments and manage subscriptions
• Send course updates and educational content
• Provide customer support and respond to inquiries
• Analyze platform usage to improve our services
• Comply with legal obligations

We may share your information with:

• Service Providers: Third-party companies that help us operate our platform
• Payment Processors: Secure payment services to process transactions
• Analytics Partners: To understand platform usage and improve services
• Legal Requirements: When required by law or to protect our rights

We never sell your personal information to third parties for marketing purposes.

We implement appropriate security measures to protect your information:

• SSL encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and monitoring
• Access controls and employee training
• Incident response procedures

Under GDPR and other privacy laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to certain types of data processing
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at privacy@genalpha.tn

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content recommendations

You can manage cookie preferences through your browser settings or our cookie preference center.

We retain your information for as long as:

• Your account is active
• Needed to provide you services
• Required by law or regulation
• Necessary for legitimate business purposes

When data is no longer needed, we securely delete or anonymize it.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses
• Other legally recognized transfer mechanisms

Our platform is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our platform
• Sending email notifications for significant changes
• Displaying prominent notices on our platform

If you have questions about this privacy policy or our data practices, contact us:

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority.

For users in the European Union, you can find your local supervisory authority contact information on the European Data Protection Board website.